Politique de remboursement
REFUND POLICY
Last updated: March 22, 2026
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
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Eligibility for Returns
To be eligible for a return, your item must:
- Be unused and in the same condition as received
- Be in its original packaging
- Include proof of purchase
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How to Start a Return
To request a return, please contact us at:
Email: autocleverstore@gmail.com
Once your return is approved, we will provide instructions on how and where to send your item.
⚠️ Items sent back without prior approval will not be accepted.
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Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.
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Non-Returnable Items
We do not accept returns for:
- Perishable goods (food, plants, etc.)
- Personalized or custom products
- Personal care items
- Hazardous materials
- Sale items or gift cards
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Exchanges
To exchange an item, we recommend returning the original product and placing a new order.
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EU Customers – 14 Day Cooling-Off Period
If your order is shipped within the European Union, you have the right to return your order within 14 days without providing a reason.
Items must still meet the return conditions listed above.
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Refunds
Once we receive and inspect your return, we will notify you about the approval.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or card provider may take additional time to process the refund.
If more than 15 business days have passed since approval, please contact us at:
autocleverstore@gmail.com
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We are committed to providing a smooth and fair return process for all our customers.